Orders & Shipping
How do I place an order?
Add items to cart, choose size/color, and complete checkout with your preferred payment method.
Do you ship across India?
Yes, we ship pan-India. Shipping charges (if any) and ETA are shown at checkout after you enter your PIN code.
How long will delivery take?
Metro cities usually deliver faster; other locations may take a bit longer. Your exact delivery estimate appears at checkout and in your tracking link.
How do I track my order?
Use Track My Order with your order ID and email/phone. You’ll also get tracking updates via email/SMS/WhatsApp.
Can I change or cancel my order after placing it?
We can help if the order hasn’t shipped yet. Contact us ASAP with your order ID. Once shipped, cancellations/edits aren’t possible.
My PIN code isn’t serviceable—what can I do?
Try a different address or contact us; we’ll check alternative courier options if available.
Returns & Exchanges
What is your return policy?
We offer 20-day returns on unworn items with tags intact. Start your return from the Shipping & Returns page.
Can I exchange a size or colour?
Yes, exchanges are available if the requested variant is in stock. If not, you can return for a refund/store credit per policy.
How long do refunds take?
Once the return is received and approved, refunds are typically processed within 5–7 business days to your original payment method.
Received a defective or wrong item?
We’re sorry! Contact us with photos and your order ID—we’ll make it right.
Sizing & Fit
How do I find my size?
Check our Size Guide (cm & inches) for bust/waist/hip and fit notes by category.
I’m between sizes—what should I pick?
Choose based on your preferred compression: snug support vs. relaxed comfort. Still unsure? Message us with your measurements.
Do you show model sizes?
Where available, we include model height/measurements and the size worn to help you compare.
Products & Care
What fabrics do you use?
Soft, breathable performance blends with 4-way stretch designed for movement and Indian weather.
Are your leggings/pants squat-proof?
Yes—core colours and fabrics are tested for opaque coverage during movement.
How do I wash my activewear?
Machine wash cold, inside out, gentle cycle. Line dry. Avoid bleach and fabric softener to preserve stretch and wicking.
Do your bottoms have pockets?
Select styles include discreet pockets; check the product description for details.
Payments & Pricing
What payment methods do you accept?
UPI, debit/credit cards, netbanking, and select wallets. Options appear at checkout.
Is Cash on Delivery (COD) available?
Yes, on eligible orders and PIN codes. A nominal COD fee may apply (shown at checkout).
Do you charge GST? Can I get an invoice?
Yes—prices are inclusive of applicable taxes. Your GST invoice is emailed after purchase; contact us if you need it resent.
Why was my payment declined?
It could be a bank or network issue. Try another method or contact your bank. If the amount was debited without an order confirmation, it’s usually auto-reversed.
Accounts, Offers & Gift Cards
Do I need an account to shop?
No, but creating one helps you view orders, track returns/exchanges, and save addresses.
How do I use a discount code?
Enter the code at checkout. Only one code can be applied per order unless stated otherwise.
Do you offer gift cards?
If gift cards are enabled, you’ll find them in our catalog. They’re delivered digitally via email.
Stock & Notifications
An item I want is out of stock—what now?
Use “Notify me” on the product page and we’ll alert you when it’s back.
Will colours/fits be restocked?
Core colours are restocked regularly. Sign up for alerts to avoid missing out.
Support
How can I contact you?
Email us at support@basicplz.com. We typically respond within 24–48 hours on business days.
What information should I include when contacting support?
Your order ID, contact number/email, and any photos (for product issues) help us resolve things faster.
