Easy Return & Exchange Policy
Easy Return & Exchange Policy
At BASICPLZ, we want you to love what you ordered. If something isn’t right, we’ve made returns, exchanges, and refunds easy, simple, and stress-free—because we value our customers.
Easy Return & Exchange Window
You can request a return or exchange within 15 days of receiving your order.
Eligibility
To qualify for a return or exchange:
- Items must be unused, unworn, and in original condition
- All tags and labels must be attached
- Products must be returned in original packaging
How to Start an Exchange
Need a different size, color, or product?
- Submit a request via the Easy Return & Exchange tab
- We’ll arrange a reverse pickup
- Once verified, your replacement will be shipped to the same address
How to Start a Return
- Visit the Easy Return & Exchange tab in the header (Quick Links)
- Submit your request using your Order ID
- Receive updates via your registered mobile number or email
- We’ll arrange a reverse pickup
- After quality check, your refund will be processed
Refunds
- Once your return is received and inspected, you’ll be notified
- If approved, refunds are processed within 3–5 business days
- The amount will be credited to your original payment method
- Banks or card issuers may take extra time to reflect the amount
- If it takes longer than 5 business days, contact us—we’ll help track it
Damaged or Incorrect Items
Please check your order upon delivery.
If you receive a damaged, defective, or incorrect product, contact us immediately—we’ll resolve it within 24 hours.
Need Help?
We’re here to make your shopping experience smooth and worry-free.
For any questions, email us at contact@basicplz.com