Easy Return & Exchange Policy

At BASICPLZ, we want you to love what you ordered. If something isn’t right, we have made returns, exchanges, and refunds easy, simple, and stress‑free as we value our customers 
Easy Return & Exchange Window
You can request a easy return or exchange within 15 days of receiving your order.
Eligibility
To qualify for a Easy Return or Exchange:
  • Items must be unused, unworn, and in their original condition
  • All tags and labels must be attached
  • Products must be returned in their original packaging
  • Proof of purchase (order confirmation or receipt) is required
How to Start a Easy Return or Exchange
  1. Visit the Easy Return & Exchange tab in the footer (Quick Links) of our website.
  2. Submit your request online.
  3. Once confirmed, you’ll receive updates via your registered mobile number or email.
  4. Our courier partner will arrange a reverse pickup from your address.
  5. After the product reaches our warehouse and passes a quick quality check, we’ll process your exchange or refund.
Damaged or Incorrect Items
Please check your order as soon as it arrives.
If you receive a damaged, defective, or incorrect product, contact us immediately—we’ll resolve the issue quickly.
Easy Exchanges
Need a different size, color, or product?
  • Submit an exchange request via the Easy Return & Exchange tab
  • We’ll arrange a reverse pickup
  • Once verified, your replacement will be shipped to the same address
Refunds
  • Once your return is received and inspected, we’ll notify you.
  • If approved, your refund will be processed to your original payment method within 3–5 business days.
  • Please note: banks or card issuers may take additional time to reflect the refund.
  • If more than 5 business days have passed since refund approval, please reach out to us—we’ll help you track it.
Need Help?
We’re here to make your shopping experience smooth and worry‑free.
For any questions or assistance, email us at contact@basicplz.com.