Return & Exchange policy

We have a 15 days return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, pls visit on Return & Exchange tab on the bottom quick links of the main page . 

Upon confirmation of Return/ Exchange , you will receive update on registered mobile no or Email id. 

Our courier partner will arrange a reverse pickup. Once product is received in Warehouese, Refund will be initiated after internal Quality check.

Our goal is to ensure you shop worry-free. For any queries, reach us at contact@basicplz.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
For Easy Exchange of Size or color or product in same price or different Price, you can go to Return & Exchange  tab and create an exchange request. Once exchange request is generated.

Our courier partner will arrange a reverse pickup. Once product is received in Warehouese, We will Send the exchanged - new product on the same address.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 3-5 business days have passed since we’ve approved your return, please contact us at contact@basicplz.com. .