Shipping policy

Processing Time

All orders are processed within 12 working hours.

Orders placed on Sundays or public holidays will be processed on the next business day.

Shipping Time

We offer fast delivery across India.

• North India: 2–3 business days
  
• Rest of India: 3–5 business days
  

Delivery timelines are calculated from the date of dispatch.

Metro cities may receive orders sooner, while remote areas may take slightly longer.

Shipping Charges

We offer Free Shipping on all orders.

Tracking Your Order

• Online tracking with updates via SMS & Email
  
• You can track your shipment in real-time using the “Track Order” option on our website
  

Delays

While we aim to deliver within 2–3 days, unforeseen circumstances such as weather conditions, courier delays, or strikes may affect delivery timelines.

If your order is delayed beyond 5 days, please contact us at:

📧 contact@basicplz.com

Wrong Address Disclaimer

Please ensure that you provide the correct shipping address at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.